We are a small team, and here to help you, but we don't have an 'around the clock' capability.
Our members being able to use CCC without issues is important to us, and we will reply as soon as we can.
Perhaps the answer to your question is in the Knowledge Base, that you are reading now, or the FAQs on the main site.
https://www.cruisecompanionsclub.com/faqs
Happy Cruising!